I am very upset with this company and the way they handle their customers. I ordered the free trial they offered and paid $9.95 for shipping (it came in a first class envelope that weighed only a few ounces.) The way the offer read was very confusing. The product tasted awful and is bulky and hard to handle. I asked for a refund after my bank account was debited $99.09. I was told-no refunds after ten days from the day it was sent out. The woman I spoke with on the phone was rude and insulting. Her conversation sounded rehearsed.