After 3 years the company does not back up the unit. They do store parts and offer no solution. Other than hanging up the phone on you. Service and support is key a company success and they are lacking. The did not even try to sell me a new one! Go figure, mine is not working and they did not offer to sell me one.

I would avoid the company, unless you like rude, condescending people who have no technical expertise guarding your wine.