KTM Commuter staff is rude and does not apply efficiency in their services. I encountered a particularly rude staff, MD ALI a week ago. He ignored the customers queuing at the ticket counter and decided to talk to his colleague instead. Therefore, i initiated and greeted him a pleasant 'hello' but was rudely replied.


What he said to me was exactly as follows : " If you want to get your tickets faster, use the ticket machine!", in Bahasa Melayu

This week, the same staff sneered and leered at me as i approached the ticket counter to obtain the train ticket. His cynical attitude is what that reflects the standards of services provided to the customers. I have been using the KTM Commuter for the past 3 years and this is the first time i've come across such rudeness and sarcasm from their staff.