All the other complaints that the previous writers have submitted are very typical of the cricket business policy. Its shit on you! Ive already had billing issues, lack of customer service, unanswered phone calls, etcetra... Now all I want is to ask Cricket is where you buy a new battery at! Not a hard question, if you could get a working number that didn't loop you around to another recording. Last time I had a billing issue, I went to the local Cricket store to either get it resolved or get a new company!(Cricket management---are you even reading these complaints???) Cricket doesent sell the batterys for the phones they sell!!! Rather than buy a new battery to continue the crappy service I get with cricket, I now intend to look for a new phone-even a new battery-even a new phone company!!! SEEya Cricket!!!