Purchased a trac fon on 9-1-09 with 2 hr of minutes, walked out of the store tried to call home and it would'nt work. Took it back to the store they tried for a day to make it work. with no luck.. They refunded my money for the phone but not on the minutes. I was told that phone isnt a very good one that the clerk should never have sold me that one!!! Then why did he????? I feel this is there responsibility to make it right with me. Where do I go to get a refund on my minutes? What a rip off!!! I wont go back to radio shack...