Bought Blue Ray Player in May, 2010. Called about intermittent sound quality problems in July, 2010. Troubleshooting seemed to fix problem. Called again in October. Finally said "No more" to trouble shooting and made them take player in for servicing. Now they won't do anything without $69.00 labor fee. They conveniently do not have record of my first call in July which was within the 90 labor warranty period. From what I was told, not sure this would have mattered anyway.