On 11/11/09, my garage door did not open, I called Choice Home Warranty (CHW) to dispatch a tech and the tech diagnosed the problem as a short. I told him it worked fine but two weeks prior on about two occasions I had to push it twice but it would open. The tech told the CHW rep this and the CHW rep twisted the information and said that this was a preexisting problem and the claim was denied. The tech said that is not what I told him. The tech also said it was obvious that CHW did not want to pay the claim because CHW put him through the 3rd degree asking a load of questions. As the tech was standing there listening to me defend myself, he said I will talk with him, but the CHW rep said no and hung up. I immediately called and canceled my policy and no one offered an apology, but simply canceled the claim. I have contacted the BBB and reported them and asked for a refund. The customer service was so rude. He didn't even allow me to speak. His mind was made up and CHW was not going to fork out money to have my garage door replaced. It was cheaper to have me cancel my policy. This is not the service I expected and paid for. I regret not looking at the complaint post thoroughly before signing up.