I too wish I'd have researched complaints before buying here. I thought HP was overcharging for laptop battery replacement, so I bought one from this place at half the price. First, it didn't fit right and I had to file down some edges, but it worked. But after about 9 months it can't hold a charge (runs max 30 mins.) and the HP battery test says it fails. No savings in the long run. Buy a good battery instead and treat it right, it'll be a better deal (I left mine sitting in the docking station way too long, it only lasted 2 years).

I ordered a laptop battery on 4/12 with express delivery. Delivery date passed and item did not arrive as promised.

I emailed - got the surcharge for express delivery refunded and a new date for delivery.

Date passed again, no proactive communication from seller.

I emailed again got an email excuse about customs delay but that I should expect delivery on 5/3.

Guess what: that date passed again - again no proactive communication from seller.

Up to that point I had been somewhat patient but when I emailed to find out what happened and got a new response today blaming the whole delay on system errors I canceled the order and am currently waiting for my refund. Consumers beware - unreliable company, you can't trust their information.