On 19th January Sales assistant told us the console table (costing £305 inc delivery) would be delivered end Feb beginning March. Paperwork arrived stated the courier service would contact us by 4th APRIL (delivery after that date when in my area). Phoned to cancel order was told it would cost me £76.00 cancellation fee, which is 25% of whole order including delivery charge of £25. I pointed out that the ITEM HAS NOT BEEN MADE, is NOT EVEN IN THE COUNTRY and I still have to wait at least another 5 weeks. NO CHOICE BUT TO GO AHEAD WITH THE ORDER. Also, you cannot collect items from store you HAVE to pay £25 delivery charge. Don't try and phone Customer Services unless you are prepared for a long wait to be put through to the right department.