I have been appalled by Laura Ashley's customer service - shocked!!! I have been trying to resolve an issue and have so far been on the phone for 4 hours to al their 0871 numbers! The wait times are unacceptable and NO-ONE calls you back... I wish I had never bothered with the order, the hassle has been unbelievable and the pleasure has been completely taken away. I just want to cancel the order and go to M and S where they are at least known for good customer service... I have also read so many similar stories and am now concerned about the quality too. What a tragedy for a store that once had a great reputation - I won't be going back and will be cancelling my santander card too!