the budget rental truck broke down during transit of an expedited shipment from Ny to TN. the road side service stated he would be there in 45 minutes and it ended up taken him 5 hours to get out there. Need less to say the shipment was late and the company deducted 800.oo dollars from the shipment and the truck was keep out two additional days for this. I called budget a numerous of times and they said all they could do was take 15% of the rental. that is poor customer service. I want someone to give me a call other than the people i have been talken to..my reference # is 2732300000514. I am not settling for this.