I have purchased Lenova G550 Laptop on Aug 14th 2009, just after 3months My laptop wireless stopped working
I have returned my laptop on Dec 26th-2009 to the company for repair.
In January 2010 I have made 4 calls to the company since I have not received my laptop fixed, got the reply saying that I would receive my machine in a week
Again I have made a 5th call to the Customer care people on Feb 3rd, then They were saying there is a optical drive is missing from the laptop and I have to pay $160, but I am sure that I have sent the laptop with out missing any part and I was not communicated about the missing part to my initial 4 calls in January.
After I have confirmed that I have sent my machine with out missing any part, I was told that the case is being escalating to Customer relations Dept and I would get a call from them in 24hours, , But I have’t received any call . After that I have called them 7, 8 times but hearing same stuff that case is escalated to CR …………
Since I did’t have my laptop, I have been lost my productivity in my career, I am Planning to approach legally thru BBB or Consumer forum