My neighbor has recently purchases a pair of eye glasses from Lenscrafters and didn't have a very pleasent customer service experience. My neighbor is an older lady and during the purchase of her glasses was given nothing but the run around from the manager at the Wausau Lenscrafters location. The latest information I have received from her is that the overall infromation about her eye glasses is still pending and this run around has been going on for a couple of weeks now. She hopes that a conclusion can be obtained soon and she can either get the money for the glasses or at least get the right services she needs to get the right prescription for her glasses.