Bought a pair of glasses-overpriced at $525., but my wife liked the frames & service was fast. At 12 1/2 months, the layers in the lenses started to separate, glasses were unusable. The co. inisisted on their "0ne-year-warranty", couldn't help. After complaining to our State Dep't of consumer affairs, we got a response from the co. - They would replace the glasses -at half-price! we might have accepted a new pair free, but will not give them another dollar for a clearly defective product. Other glass shops we took them to said they'd never seen anything like it.

After a bad experience 4 years ago I decided to give Lens crafters another chance. January 9th, 2011, I had a eye exam, ordered glasses and paid for them in full. I was told it would be no longer then 2 weeks and i would have my glasses. Needless to say, I pay over 600 dollars for my glasses. It is now February 4th, 2011 and I have yet to recieve my glasses. I recieved no curtisy calls to explain the situation. I have had to call each week only to get a run around and attitude. I personally will never be a customer there again I have had the same exaxt problem twice, 4 years ago and present. I realize it is not a fluke its Lens Crafters that is the problem...

I bought a pair of glasses and frames in September of 2010. The frames apparently have a painted on tint. This tint stared to peal off, but it didn't bother me at first because it was not noticeable on the outside of the frames. It then started to peel off on the outside of the frame, so I went to LensCrafters and all they would offer me was a new frame @ 50% off. This is a defect of the frame and not damage, so I would expect LensCrafters to replace them at no charge. I was told that it was past the 90 warranty and that they would not replace them. I asked them if it meant that they were loosing a customer and they just said "I'm sorry, but that is our policy" Where is customer service these days to gain customer loyalty?

went to store today to get glasses. I took a printed out copy of the frames I wanted, and my insurance information. when the glasses were done they had used the wrong frames(more expensive ones) and added an optoion to the lenses without discussing any of this with me. My insurance did not cover this extra stuff. and the lens option was not needed for reading glasses. I dont think it is right to have to pay for stuff i didnt ask for, and the fact that she got the wrong frames when I gave her a print out from your website with an I.D. number on it and it wasnt caught till they were done should not be my problem. But im the one who had to pay out of pocket for these problems. This was the first time I have been to lenscrafters, it was not a good experience I guess I am hoping that you will make it right before I decide if I will go again, to another store Thank you.
Tawnya Everett.

I bought a pair of Oakley glasses from Lenscrafters on July 17th 2010. I only needed a backup pair of glasses, since I wear contacts most of the time, but certain frames give me headaches because I have TMJ, so I ended up choosing a frame by Oakley that fit similar to my non-prescription Oakley sunglasses (because they are the most perfect fitting frames!) In the store, I wore the frames around (with the non-prescription lenses in them) and they fit great! I usually have the problem of glasses falling off my face because they are too wide at the temples or just because I have oily skin, but these actually fit! I told one of the employees that those were the ones I wanted, paid, and was told that I would be contacted when the glasses were finished.
**This is where all the problems started**
I went back to the store a couple days later to pick up my glasses, and I made sure to try them on before I left, good thing, because they were stretched out! It took about 20 minutes worth of heating and bending and heating and bending to get them back to near- normal. They said it may take a few adjustments to get them right, which I didn't like, but I went with it.
Now, it's September, and I have been back several times to adjust the frames and they still are not right! When they are adjusted, and fit correctly, I try to wear them, but they come out of adjustment within an hour! I can't take it anymore, so I took the glasses and the receipt back to the store and asked what they could do for me under their 90 day guarantee. **SHOCKER** They said there was nothing they could do except keep adjusting them! I was so angry at that moment, I told the manager that I just want them to take the glasses back and give me a refund! Obviously, they didn't want to lose any money, so they offered free adjustments and cleanings whenever I needed them (umm, I thought that was offered to EVERYONE, ALL THE TIME.) When I refused, and told them that I would be satisfied when they give me my money back, the manager said that he would not do that because it had been over 30 days since I bought my glasses! I reminded him of the "90 day UNCODITIONAL MONEY BACK GUARANTEE" that the company so boldly advertises, and without hesitation, he said "Oh, you don't get that, you bought your glasses the day before that started."
WHAT???!!! I could not believe it! I was so mad that I left the store before I said some very unprofessional things! That evening, I sent an email to Lenscfrafters Customer Service telling them how dissatisfied I was (AM!) The next day I received a call saying that they were contacting the store manager concerning the situation, and that I would receive another call in a few days. The day after that, the local store manager called and said that he absolutely would not refund my money, that he would only adjust my current frames. Then he said "Or I can exchange those frames for a less expensive pair of 'regular' frames- but I won't refund the difference." I told that guy "NO WAY" that I was not being scammed out of any more of my money, and that I would contact the regional manager, or higher, and attempt to solve my problem that way. He tried to intimidate me by telling me that all problems come down to the store manager, and that I would only be dealing with him, not anyone with more authority.
My thoughts right now are as simple as this: We'll see about that.