Today I went to a scheduled appointment with a doctor at Lenscrafters in Boise ID, for an eye examination. I planned on buying glasses there also. I filled out the required paperwork and was waiting for my appointment when I asked the receptionist "where is the restroom?" He told me customers (we are not called patients or clients) are not allowed to use the restroom but must go next-door to Target.

There may not be laws requiring doctors to provide facilities for "customers", but how weird is it to be waiting for a scheduled appointment and told to go to another business to do your "business".

I am deeply upset and dissatisfied with the way that I was handled by North Star Mall security and the assigned Police Officer, on today 11/17/2009. Specifically, I would like to file a complaint and report for this incident.

Today I went to Lens Crafters and my $ 300 cell phone was stolen from the store counter while I was in the store. I used the phone in front of Lens Crafters employees for I called Lens Crafters Customer Service from the store.

After sitting with Brittany to price glasses, I sat my phone on the customer counter. I walked away to replace a pair of display glasses and my phone was gone. At the time there were about 4 employees in the store, and one customer.

I insisted on filing a report and complaint to make Lens Crafters and the mall aware of the incident, but constantly got the runaround, being told that I could file the complaint on line, there was no phone number to call.

Unbeknownst to me, security was called, Mr. Mendoza. He spoke to me and seemed helpful at first. He then told me that an officer would come to take the report, Officer Ingram. I told him that I would walk to my car and return. I gave him my second cell phone number in case I missed him.

As I walked to the car, 3 officers approached me, Ingram asked "may I help you". I told him no, for I did not know that he was the one that Mendoza called. Ingram did not asked me if I needed help with my phone situation so I figured that I would wait until I returned to Mendoza. Immediately officer Ingram exerted his authority, through me against the wall, handcuffed me and threatened to arrest me if I said one word. As on lookers watched, he asked that at most I could shake my head as he asked questions, and if I said one word he would arrest me. Mendoza then said to me "You really *** up now", while Officer Jason told him he should not have said those words.

Ingram was very much in my face trying to provoke me to get arrested. I did not allow this to happen and was released.

I was told by Lens Crafters and by Mendoza that I could file a complaint and incident report and I wanted to. I still do. But, I was told by Ingram that there was no such complaint that I could file and that if I wanted to file a report with the police department nothing would happen, but I could try to do so on line.

I have never been so humiliated in my life. I am a black man. All parties involved were Latino or White. This felt really strange.

Additionally, Lens Crafter employees were very customer unfriendly. Particularly Brian, the manager on duty. He did not want to come to speak with me about this matter, though Brittany tried vigorously. He tried to bribe me by offering deep discounts on glasses for the humiliation. I told him that it would not erase the humiliation and he shouted to Mendoza, "take him away from my store". Michael, another Lens Crafters employees "freaked out" (according to Brittany as well) for some reason and became arrogant and argumentative with me about the matter, though he was marginally involved. He showed me his iPhone and argued that he had no reason to steal my phone, though I never accused him of stealing it. Ultimately, Michael called security. Brian then came out explaining that security was called to help me file a report. Little did I know they were called to harass and torment me.

I know that I had and used my phone in the Lens Crafter store. There was a total of 4 employees in the store (George, Brian, Michael, and Brittany), and one customer. There is a possibility that my phone was stolen by one of the employees and I wanted to report the incident. I was never able to report the incident, but am now sending this email to you, and will contact the SA Police Department.

Eventually, I did get the phone number of the Lens Crafters Regional Manager, Terry Garcia, from Brittany. I left a voice mail with her and 2 with North Star Mall management. I do believe that Brittany was trying to be helpful.

The fact the Lens Crafters staff, SAPD, and North Star Mall security was so demeaning and humiliating for someone who broke no laws, is something that you should seriously investigated, if North Star Mall management cares. If not, I have no doubt that everyone's absence of politeness will flare up into a more significant problem some day.

As for me, I never plan to go to your mall to shop (nor Lens Crafters) and fill out reports on this matter, post blogs, inform friends, management, media and authorities.

What a horrific experience! You really should investigate this matter and let me know how to go about filing a formal report and complaint.

Your prompt attention to this matter would be appreciated.

In May of 2009, I went to a Lenscrafters boutique in NYC and was fitted for a pair of gas-permeable contact lenses. The first pair fit terribly--they were too small and they moved far too much on the eye. The "doctor" on duty said adjustments would be made. Almost three weeks later, I called about the lenses. The store had no record of me at all. The "doctor" had lost my chart and the pair of lenses I had returned. I had to return and be examined and fitted all over again. It is now November--seven months later--and we have gone through five pairs of lenses, and none fit. The diameter is wrong; the "doctor" "forgets" and puts the wrong base-curve prescription down; charts get lost. I finally gave up and went to a real doctor and got a perfect-fitting pair of lenses after one visit. Do not waste your time on contact lenses with this store, which is run like a fast-food operation rather than a medical establishment. I contacted Consumer Affairs and had an attorney contact Ohio headquarters to get a chargeback on my credit card of all the charges. THEN I got great attention and customer service. Avoid at all costs.

Me and my wife had ordered two glasses, and were assured delivery within 7 days. 10 days went by and no one contacted us, when we called to inquire, they very rudely said, "how will I know where your order is", upon asking when I can expect the delivery they replied, " we have no idea, obviously they have not come, which is why we have not called". Finally after 15 days they call and tell us that our pairs have been lost in mail !!! When asked if they have the tracking number, they obviously didn't have one.

We asked if they could expedite the delivery, and at least is there a sure date to get them, they said there is none, and this time too they could get lost !!!

That was it, we did a full refund on both our pairs, and now have to order everything again with some other company. While doing the refund, I asked if there is a customer feedback number, they could not find for one, even the manger didn't know how customer feedback could be done !!!

Truly amazing !!!

Bought a pair glasses from Lenscrafters (when is part of the problem) at a cost of $400+. Earpiece broke Oct 6, 2009. Went back to the store where I made the purchase. Clerk says the one year warranty is a month out of date. I said I got the glasses in Oct...Oct 2, to be exact and according to the receipt in my pocket. She says I ordered them September 18...and that makes the one-year warranty no good! But she says wait; she disappears for a few minutes. Comes back and says they'll have to replace the frames (understood) and lenses.. (why?) for half the cost. So I say how much? She clicks the computer for a few minutes and says $304. I say no thanks. And goodbye. Never again will I go there. Never.