I contacted LetsTalk.com to return my cell phone for exchange on Friday, May 30, 2008 at about 11:15AM (PDT). I indicated that I needed it exchanged right away and authorized a cross-ship guarantee with my credit card so they could process the exchange that day. They took my order for a different model replacement phone with a $99.99 premium, which I approved. They an RMA with return instructions immediately (over the phone) and confirmed it within the hour. I sent the phone to be exchanged back to them via Priority Mail that same day. When I saw no order or shipping activity on the replacement phone by days end, I contacted them Saturday morning (May 31). I was told the order for the replacement was sitting on a supervisors desk and couldnt be processed until Monday They did say they would issue a complimentary upgrade to overnight shipping for the mix-up delay. They received my return phone on Monday morning. I contacted them for shipment status on the replacement and was told it would go out that day. When it did not ship that day I contacted them again and was told they did not ship the replacement phone because it was now $212. I explained the situation and they said they would `Take care of it. I have called back daily and there is still no progress. No phone, never a return call and hours long hold times when I call them.