Hi !

My name is Santosh Upadhyay. I am your customer as i have bought LG Flatron 29' T.V. in Feb. 2009. I would like to bring your attention that, I am a very dissatisfied customer as i have been through with a lot of inconvenience bcoz of the bad and disgaceful services. I have been a long time LG customer but now to be very straight forward with you, after going ahead with this situation, i will never plan to buy any LG product or will recommend to any of my friend and family. I have a very bad experience about the service from LG and Home Town. Previously i had a faith and confidence in the brand that if i will buy any product that would be of LG.I have bought this TV in Feb and from that time onwards it has been replaced thrice and now once again it is on the way to be replaced. I have complaint to the customer services in home town then LG but they are keep sending technicians to repaiir this, which has been done two times already. TV is malfunctioning as i am not able to view anything. Display is not working.
I am fed up now and would like to mark a very serious complaint against this to some one in the highest authority. It is my hard earned money and giving no results possitively. I don't know what should i do. I am really in trouble and want some one to please resolve it ASAP so that i can live my life normally.As market is so competitive and every company is looking to provide the best customer services, I would like to request you to please go through with this e-mail and take some serious action against this. I have already spoken with the Area Manager Mr. Manish Gupta, Vaishali and Mr. Rajiv but didn't get any satisfactory reply. Every body is just beating around the bushes. I would really appriciate if i will get my faith once again in LG or HOMETOWN.

With a great hope waiting for reply,
thanks & regards,
SANTOSH UPADHYAY
Sr.Manager.
HCL BPO Operations.
Contact +919999141112, 9910311364, 9999988978.
Email - [email protected]
[email protected]