The company has staffing to answer emergency calls on evening and weekends, but don't call for technical service or an accounting issue. The company states customer service is available 24/7 in their advertising and when customers talk to telephone reps. But what the company does not tell you is that technical services are available on m-f from 9-5. When the company wants an updated credit card, they forget to say in their letters that the accounting people able to give the answers are ONLY available m-f from 9-5.