I tried to order my sons senior portraits online which all the information in the package claims can be done.

After setting up my login and id information, I attempted to order but after more than 1 hour of trying to decipher where the "Access ID" is I gave up.

All the information claims it is included in the proof package. I typed in every possible number and letter.

After googling this problem, I discovered many other have this problem. If they were open right now, I would call and get the Access ID which is supposed included in the proof set but because they are not open, I will order my mail.

It seems that a company as big as this should make ordering online simple and appealing. Some of the answers I found online state it takes up to three days for them to email your access code.

Let's get more professional folks. Either make ordering on line useful or don't offer it at all.