In September my child had a picture day scheduled. I selected a picture package and paid in advance by credit card, which they practially FORCE you to do if you want the pictures at all. My daughter was sick on picture day, so I thought she would have per picture taken on the make-up day. She was sick on the make-up day also, so I contacted Lifetouch to ask for a refund, as my credit card had been charge $49. I have been waiting for a response since October 2010 and it is now January 2011. They are very responsive when you are ordering, but when you are due a legitimate refund, they do not respond.