I ordered a product online which was acknowledged via email. The item was ordered with expedited shipping which was promised within 2 days. Two weeks later, I canceled the order after finding out via a call to the company that I could not receive the item by the time needed because the item was backordered until May, 2011. I was promised a refund within 2 weeks. On April 18, I was promised a refund by check by the end of April. Having not received the check, on May 2, I again called the company and was told that my refund will be issued by May 20. That's almost 2 months since cancellation! A complaint to the Better Business Bureau has gone unanswered by the company. A phone call to the company VP was not answered. Don't even think about dealing with this company!!!