BEWARE OF LIGHTINTHEBOX!!!
IF YOU DONT WANT TO GET SCREWED BY THEM!
LEARN FROM MY MISTAKE!!!
I ordered several items from LightintheBox on Jauary 26, 2011, mainly home improvements about 200 USD. Of course a the shipping took forever, when finally I received the merchandise in March, it was already too late and did not apply the 30 days warranty. They figured it out how to get rid off the crappy, defective products they sell! The shipping will take for ever and they only give you 30 days of warranty to even dispute about a defective merchandise and of course it will be denied. They will take payment immediately on line, to
ship or resolve anything, it is like " waiting for Godot ".
They will give you the run around and you will never going to see anything resolved. They are in China and the buyers are in the otherside of the world. Eventually they will completely ignore your emails. What a fantastic customer service : they are wrong you are right BUT "you should be undarstanding" about the crap's not working.
Now what I don't understand that if there is a bad, defective product wouldn't make sense to have it replaced? Afterall if a product does not work after a couple of weeks, then there is an issue with that particular product. IT IS DEFECTIVE !!!
Not with light in the Box. Apparently the don't have enough light in their heads to figure out that how powerful internet is and for the cheap crappy product they are selling eventually, they will not have any buyer left to cheat and screw.

We payed for an item to be sent express post and we didnt receive it for 2 months, we were told we would get a refund for the express postage and we still did not receive one. and when the item came it was completely wrong! The communication on this website is a joke! the customer service is poor and have alot of people wanting to take matters further with there service as am I. This website is poorly run and I will never refer it to anyone and will take this matter further!

I ordered an US size 6 bridesmaid dress from the website, it arrived looking totally different to the picture and was huge - Probably an Australian size 16. It is unwearable but can't be returned. Never order from Lightinthebox.com!

They dont disclose the cost DHL is going to charge you to return/exchange whatever you may have purchased from them. DHL told me it would cost me $82.50 in US funds to send back to Light In The Box. Plus the site tells me after the fact that it will cost a 15% amount of product for restocking and then you will also pay shipping for the new item to be shipped out to you if this is the case. THERE IS NO CUSTOMER SVC. TELEPHONE NUBMER AND THERE PROCESS FOR GETTING A "RETURN FORM" IS REDICULOUS. I'm on day 3 of going back and forth with this company via e-mail and its never a two way conversation but a back and forth a day later conversation. It sounds to me like their basically probing me and forcing me to agree to pay all the fees mentioned above or they wont send me the form. I wont buy from Light In The Box (China) ever again!!!
This is the e-mail i received from them time after time.
From: [email protected] [mailto:[email protected]] On Behalf Of Customer Care
Sent: Tuesday, February 22, 2011 8:51 PM
To: (my name removed)
Subject: Update on Your Request {000000000}

Dear (my named removed),

We are sorry for the inconvenience caused. Please be noted that, if you want to return a non-quality problem product for a replacement, we will charge 15% of the product price as handling fee and we will not cover the return shipping fee.

If you are willing to pay for the return shipping fee and also the handling fee, please provide us the website link of the new phone you need and we will email you return form and instruction and arrange replacement for you. The return period will be 20-25 days. We are looking forward to your response.

Sincerely

Customer Care from LightInTheBox
www.lightinthebox.com

do not buy dresses from light int the box. They are showing you a great picture but when the real dress is in your mailbox it's an other dress. Almost the same but very cheaper, you can see trough it. They don't care about customers at all. They took your money, and they wiil ship your stuff about 60days later. Their policy about returning is not 7 days, i'ts 5 days during week. So, if you did received your clothing on friday, you aonly have until tuesday to make a request to them. Because it will take one day for them, to respond to you. Don't make business with them. You will be deceive