I should have listened to my husband!!

Instead, I was swayed by the professional looking website and online chatting with a sales rep... DO NOT BE FOOLED!!!

I ordered a formal dress for a wedding. I had it "professionally tailored" to fit my specific body type. The dress came. I tried it on anxiously. Then to my utter disbelief, disgust and dissapointment the dress fit me like a tent! It was HUGE. It fell off me. I stood bewildered in front of the mirror trying to hitch it up. I measured the waist of the dress. Get ready for this... My waist is 27 inches. THAT was the measurement I gave to Lightinthebox.com. The dress measured a waist of 37 INCHES!!! TEN inches too big! AND it was much longer than the picture showed on the model.

SOOOO I tried to call on the phone to talk to a customer service rep. This is the great part- THERE IS NO NUMBER TO BE FOUND ON THE WEBSITE!!! Yes, I was a fool to not realize this before I made the purchase.

HOWEVER they are very quick to chat if you are interested in BUYING THEIR MERCHANDISE. This built my confidence because I spoke several times with someone before I bought the dress.
BUT here is where they are sneaky. ..

When I tried to chat with someone as I did with such ease when I wanted to make a purchase, they suddenly sent me to a box to submit my request and I was told I would be contacted by customer service within 24 hours!

WHAT A JOKE!

I then clicked on the box to chat with a rep as if I was going to buy something. THAT IS THE ONLY WAY SOMEONE WILL TALK TO YOU. I asked if they have an 800 number to call. I was told they have "no phone service at his time." HUH?!?!

To make a LONG story a little shorter I called my credit card company. I spoke with someone that disputes charges, and much to my great relief they credited my account. I sent that awful dress back IMMEDIATELY! I was very fortunate because I used paypal. My credit card company said if I didn't they would have had to jump through hoops to get an address to send it back too.

It was a waste of my TIME and it could be a waste of YOUR HARD EARNED MONEY! DO NOT BUY FROM THIS WEBSITE! I feel so bad for any of you that did not get your money back!

I spent half the day trying to figure out how to resolve this and my husband had the pleasure of saying "I TOLD YOU SO!"

To Whom it May Concern!
I have emailed this company Light in a box three times, no response. I've even tried to chat with William and a pop-up keeps stating come back in 5 mins. This has been going on for the last couple of weeks now. I rec'd an email on March 31, 2010 stating that my items have shipped. I went on the website to search for a tracking #. The # s not valid. I ordered on March 20, 2010, the Gorgeous Clear Crystals Wedding Bridal Jewelry Set (DT9010), Including Necklace, Earings and Tiara. My wedding is coming soon. I requested a response and rec'd nothing. No email from that company. I AM GOING TO CONTACT MY BANK AND BETTER BUSINESS BUREAU TO FIND OUT WHAT ELSE I COULD DO TO RESOLVE THIS ISSUE. I NEED A RESPOND AND SOON. COULD SOME ONE PLEASE TELL ME HOW TO CONTACT THIS COMPANY?

KEISHA

We are out $120 because they won't respond to requests regarding customs, and they also will not return any emails & no phone # for customer service.

FROM UPS:
The above shipment was held by US Customs for IPR copyright authorization from Coolmax. We have been trying to contact the shipper for the trademark authorization letter from Coolmax, but the shipper (Light in the Box) is not responding. US Customs will not allow this shipment to be returned to the shipper if no one can provide a letter stating the items are authentic. The only option is to abandon and destroy shipment unless you can get the letter.

Want to throw your money away real fast and get frustrated at the same time? Order something from Lightinthebox (dot com)! They are a Chinese company that lures internet shoppers with fantastic deals. I had to gamble with them because I couldn't find a video door phone anywhere at a decent price. My first hesitation was having to use my PayPal account. Stupid me. But for $140 (compared to $500 elsewhere), I bit the bullet. They put emphasis on pre-sales promises, so you feel good until you commit your money.

Product that arrived didn't even have a U.S. compatible plug. It took weeks of delayed email back and forth to clear that one little mistake they made. It took more weeks for them to ship an adapter. It took still more weeks of slow, delayed, annoyingly bottom priority email that they hardly read or understand to get a tracking number for the adapter. Sorry but they got your money already. You get the slowest parcel post mail without tracking. In the meantime, they repeatedly send you the refund form to fill out because that's they first reaction. Or maybe they're so used to it. But you won't get your $40 shipping cost refunded. And you have to pay your own $40 shipping to send the item back. And they won't refund until they get back their crappy item.

Lo and behold, the rinky *** power adapter arrives. It's the cheapest plastic thingy ever. And still, the device does not work. It compares to a pop-up toy that comes out of a gumball machine. So yes I have to consider shipping it back at my cost because there's no warranty.

I'm a loser. I gambled, and I lost.

My Mastercard provider called me as someone tried to use my card number via Light In The Box.com for over $1500.00. The card is now cancelled. Beware.