DO NOT DO BUSINESS WITH LIGHT-IN-THE-BOX!!!

I ordered an Anime costume from this company, paid extra for the package that included the matching slippers; included FREE Shipping. When the package arrived, slippers were missing (rejected by US Customs), and UPS needed $20.75 for shipping charges (brokerage fees? because the package originated in China).

UPS tells me if LITB had ordered a different shipping/billing method, I would not be been billed the extra $20.75.

When I try to contact LITB, i get an unmaned phone # (no voice mail, just "call back later). When the order was placed, I received an email from my "customer service rep", I tried to contact him. His reply: contact LITB!!

LITB says they will send new slippers --what good will that do?! If the first pair were rejected by customs, I'm sure the 2wnd pair will be too! And they didn't say a word about the UPS shipping charges.

UPS has be a bit ticked off as well, as the driver told me proof of these shipping charges would be online, through the tracking number. There is no such proof. Its taken me several phone calls and numerous transfers to get anything from UPS --everyone I talked to there says there is nothing available to proof that this was billed to me and that I paid it. HOw can a big co. like UPS not be able to print an invoice for their shipping charges?! I finally got a screen shot of the charges. But from what I've read about LITB, I doubt that is going to help. Sounds like I'm just SOL.

DO NOT DO BUSINESS WITH LIGHT-IN-THE-BOX!!!

Purchased what I thought was a cute mini dress for my daughter. What arrived was completely different from what was on the website. I have contacted the company numerous times to receive even a partial credit but they keep ignoring my requests. Customer service does not even respond. DO NOT SHOP AT LIGHTINTHEBOX. There is a reason the prices are so cheap. The merchandise is tacky!

A friend of mine was looking for bridesmaid dresses and found light in the box!!! She emailed me a picture of a dress, I looked at the email and all was fine. I then he following day went into my emails to find that my home page was telling me that I was on vacation!! I went into my settings to see what was going on and then I found they had accessed my settings and sent emails out to everyone in my address book with an email starting dear friend I have found this great Eshop... it went on to say how amazing this shop was as if it had come from me. They had changed my settings to say I was also on vacation!!! I cant not believe they could do this and I feel this company needs to be shut down!!! Please no-one risk using them they are a scam.