Lightinthebox is an awful place to do business. I ordered a dress from the company after reading their "mission statement" and testmonials from previous customers. They advertised their ability to make a dress in 12-14 business days. Privided you pay for the extra shipping, the dress would then arrive in 3-5 days. All I can say is lies, lies, lies! They advertise the amount of days but that's false. They give you a contact number to call but nobody ever answers. You either get the answering machine telling you to leave a message or you hear mailbox is full, no doubt from the calls of other pissed of customers leaving messages! Their on-line chat is a scam. I used this feature several times. When I grew to be a pain in the ass they stopped chatting with me. You have to begin the on-line chat by entering you email address. I guess when I would sign on using my email address the intake would flag it and wouldn't patch me in to anyone. I would just get a message stating someone would be with me as soon as possible. I signed on to the on-line chat service using a different email address and low and behold, someone responded! They asked me for my account number to check my account, the next thing I knew I received a message telling me to hold for "gugu" the name of a different operator. Needless to say "gugu" never came to chat with me. I email them, they don't respond for days but if you read their advertisement, they say they respond in 24 hours. I have the emails to prove when I sent an email to them and their email to show when they responded. None of the operators speak english well and alot of the messages they send are computer generated! When you ask about the product you ordered, they say that it's in "packaging". I think that's their standard text book answer. To present and future customers, all I can say is BEWARE!!!

I ordered a dress from this company. It arrived in a timely manner, however it was not tailored to my specifications and according to their charts-they cut it way too short than what I told them. I have tried for the last three weeks to get this problem resolved. They list a phone number that does not answer. They have given me nothing but the run around if they answer my messages at all. This company is BAD NEWS. DO NOT USE!!!