|
itseb
May 1, 2010
Extremely poor service
I am fed up with the poor service of this medical company. I have a condition that is life-threatening without the use of the breathing machine they provide, but even with calling and calling (at least 10 times) and driving over an hour to go and sit down with them and try to work out the issue which was causing them to provide such negligent customer service, I filled out the form they sent home with me (for the THIRD time) and that was two and a half months ago! Haven't heard hide nor hair from them since. I have no idea what to do. Where do I go for help and service?? Can anyone give me any advice about where I go from here? I am so frustrated and cannot use my machine without the proper service! I have gone without using it for almost 3 weeks now.
|
|
|
little1linda
April 29, 2010
Complaint
Hey fellow Lincare slaves.
I have a question for you-
Back in October when they were changing the payroll over and they did that cash advance thing and then took out payments from the next six paychecks, do you remember signing anything allowing them to do that?
In my state, it's illegal if there is no written agreement. I don't remember signing anything and neither does anyone in my office, so I'm just asking around.
Thanks.
|
|
|
little1linda
April 29, 2010
Payroll Deductions
Hey fellow Lincare slaves.
I have a question for you-
Back in October when they were changing the payroll over and they did that cash advance thing and then took out payments from the next six paychecks, do you remember signing anything allowing them to do that?
In my state, it's illegal if there is no written agreement. I don't remember signing anything and neither does anyone in my office, so I'm just asking around.
Thanks.
|
|
|
j ''gunn
February 4, 2010
delivery
I live in kandy kitchen off of hwy#53 i get my oxgen service from lincare, , this week was a bad week for us out here due to heavy snow 3'-5' when the driver came to deliver my oxygen he got stuck bad luckly the fire dept was in and help him out..thay"lincare" had a four wheel drive truck .that was great!!! thay got the job done when the mail man can't now thay have a a two wheel drive van! and now thay have some problems get out to places like kandy kitchen i know thay go as far as fenece lake and qumado and those places get heavy snow and rain which in most cases bad muddy roads or icy cont, don't know if thay plan on getting a four wheel drive agin it would make service that much better!!! delivers would be worry free and that means alot to me then the mail!!!
|
|
|
maryjaneburns
January 18, 2010
telemarketer harassment
This company to which I have absolutely not affiliation nor have a need for a c-pap breathing machine
Anyway this past week I have received 5 recorded telemarketer messages at 7:00 in the MORNING!
I called them and all they can say is that they don't use a telemarketing service, which is an out and out lie
I am really fed up with this malarkey and am researching at this time how I can get these ridiculous calls to stop
LINCARE PRACTICES UNSCRUPULOUS BUSINESS PRACTICES
|
|
|
Barry Schwartz
January 15, 2010
Improper billing
Lincare in both SC and in GA are the worst DME companies that we have ever dealt with. They promised delivery of a new oxygen machine and it never arrived, month after month.
Then we find that we have been billed for medical supplies and machinery that we have never received. We have notified the insurance companies that they need to demand their money returned ASAP! What a nightmare and now we have to hope that the new companies we use don't tell us that the insurance companies have exhausted coverage before this is straightened out. I still need oxygen and I can't wait for Lincare to get their billing dept together.
|
|
|
October 28, 2009
bad customer relations
This company store has changed so completely in the past 3 years i can barely recognize that it is the same company.
Once the people were friendly and Helpful. Now they are cautious and destructive of client services. I dealt with a manager named Larry. First when I arrived there with my broken Bi-Pap machine they were all too busy to properly check my machine for the type of problem I was having, so I was forced to leave it. Then several days later I received a call that it had to be sent out for a further check out and Larry could not quote a price but that to ship it they required me personally delivering payment to them in cash. No checks no credit card. And they could not put a quote on the repair and would not say where it was going. By that time I was recalling the price of this machine that Lincare charged to my Insurance co at the time I bought it ...over 5000 dollars. Sure I had problems with it in the past but the results were done efficiently and a solution was reached.
But Larry stated that if I did not come in when told to pay the money to ship it he could not store my machine..It had only been a day or two since the phone call he made to bring in the money. It was the tone of his voice when he told me He was not able to take the necessary steps to fix my machine . He was arrogant and condescending I told him to through the machine away, but I am sure they repaired it and put it into rental service at my expense
|
|
|
Blood shooting from eyes !!
June 6, 2009
Extreme BAD service
After doing some home research i had concluded that I have sleep apnea. So I finally got to the doctor and started the process of the sleep study and getting treatment. It was a nightmare!!! Im NOT JOKING!!
I had a large deductible on my insurance. So I tried to determin if my machine would be covered and found out that it should be covered and my deductible would be met because of other health issues I was getting checked out. SO it started with them. I was told I had to rent the machine for at least a few months per the insurance company rules so I did and I told them after that time to submit everything for purchase and that I will not rent after that time. They started fighting with me saying that my deductable had not been met and that I was going to have to start paying them. Several times I had to call and fight with them to submit the claim to the insurance company so they could get paid. Several calls were made to the insurance company too to make sure they got paid. Well my deductible was met and they did approve the claim and lincare got paid BUT !! They made assumptions about my insurance coverage and my medical history of which they had no access or knowledge of. They treated me like a third rate citizen and all I did was try to get them to understand that my insurance was going to pay!! THEY WILL NEVER SEE A PENNY FROM ME. I told my doctor about my bad experience with them.
Many of us needing this service may have slightley higher blood pressure. It would behove anyone to not do business with this company, they will anger you in unimaginable ways. Did I mention that they do not do what they say they will do?
DONE DONE DONE with "crapcare"
|
|
|
Unknown
April 7, 2009
No respect
Lincare is one of the most dirtiest companies that I have had the mispleasure of working for. First of all they invade your privacy, they will go in your desk and read your personal notes. They also make you work off the clock. You are suppose to take a lunch and if you don't get it, you still get punched out for it and you must continue working.
Also they try to get you do jobs that you are not licensed for but when confronted they deny it. Now it may seem like I am a disgruntled employee, but that is not it. I gave my heart an soul to this company for 4 years, doing the work off the clock, getting stuff for the company out of my own pocket with no reembursement. Then when they started nosing around in personal stuff that was the final straw. I made a formal complaint and the very next day I was forced to resign. Employee driven...yea right. They will stab you in the back in a heartbeat, so beware potential employees.
|
|
|
October 12, 2007
Poor service!
This is the 3rd time this co. has either forgotten to bring oxygen for my mother or an employee quits or was fired and their "orders" were miscommunicated. There is no excuse for this to happen. My mother is on liquid oxygen and they say they don't deliver on weekends due to no vessels to store in warehouse on weekends. My mother's doctor ordered her to have liquid oxygen and when "this " happens we have to hook her up on her concentrator that needs checked (lincare guy said he would next time he came.) Also she uses a bi pap machine and this has to be moved in order to use it next to her. This has really upset her and me. So what is the patient to do? This is how she lives and we don't take this lightly. Thank you for letting me complain.
Plan on changing co.s Tired of each delivery man saying and promising this won't happen again and then he quits or is fired. No more trust in Lincare's word.
|
