I ordered the product and it was charged against my card on 12/12/08 but it's never been received. From what I am reading on this board http://800notes.com/Phone.aspx/1-866-870-0692, it's almost impossible to get through to this company. This IS a scam and I've unfortunately been taken. I'm calling my bank to have the charges reversed and do whatever I can to stop future charges from hitting my card.