Purchased my 2003 Rav 4 at Lipton Toyota brand new and have had it serviced regularly at this same location. At a recent service I questioned a part that needed to be replaced that could have only have been broken when the tire is being taken off or on, was spoken to by the service manager Nelson Lopes in an rude, condescending manner and asked by him to do him a favor "dont ever bring your car hear again". What I found more appalling and outrageous was the same uncaring attitude displayed by the General Manager Darren Cohen. Thanks to these two men Toyota has lost a lifelong customer.