Ok everyone I am a former employee of this company and I am telling you all for a fact that it is total rip off they expected us as CSR employees to lie and tell customers what they want to here but make the sale and if you dont cosistantly make the sale they wont let you work. And their other company name is American Standard Online so if you call either one dont give them 199.00 they dont help you they are stealing you money so dont be stupid