I ordered the "get out n grill" from Walmart "site to store". Both times it came missing parts. The first one was returned and the second time I called Little Tykes to get replacement parts. They didn't seem to really care. I received the replacement parts at no charge but I was missing parts again. They obviously have a quality control problem. Whoever is packing their merchandise doesn't know that they are doing. I called them again and they didn't offer any apology but just said they would send it out again. They didn't seem overly concerned that I have had to call and deal with this much stuff for a $40 grill. I will not order from them again.