Ref:- invoice cum delivery note no OR700009348 Dt 31 JUL 07 ISSUED TO ME ( MEMBERSHIP NO -ITBC07278823). Three books each costing Rs 147.50/- have been mailed by VPP to me vied the above invoice, although i have not ordered them. As per the invoice, date of order is 31Jul 07. I was not online on that day as I am in the army and was posted to a far away place where we do not have access to the net. Nor have I ordered the books. Now, I do not want the books, although the books were paid for by me to avoid friction with the postal staff. Please advice me as to haw can i return the books and get a full refund of Rs 525/- which I paid to release the VPP. I have a suggestion here, the orders placed by the members ought to be reconfirmed from them by any suitable means, like an E-mail. Hope there is a prompt action, so that other members do not suffer.