I am complaining regarding Logojeez business practices, I hired them to perform a 12 page website and the company had poor cooperation in this process, which raised concerns for me. In the terms and conditions (guarantee) a refund is promised and I was refused a refund.
This company has poor communication skills and are hard to get a hold of and does not reply back to voicemails and emails. Numerous times I have tried to get a hold of this company while getting no-where.
I spoke to many different people: Harris Blake, Emily and Chris Reid all to no avail. Never received a call back even though promised several times. My website was never finished, delivered and when I cancelled due to this, I was pushed around to different people and given many excuses as to why I was never given a refund.
This company when I pulled up the address is actually a PO Box inside of a strip mall.
One reason given for no refund is that the credit card processing company they use is out of business, this is in fact a LIE. They use a company called Indigo Credit Card Processing and they are in fact still in business and even have the same address as Logojeez. I called this credit card company to verify and found that they are at the same location as Logojeez just a different phone number.
I am looking for a full refund of $1145.00 for services not performed per guarantee(under their terms and conditions). I would like the company to either credit back my card, or send me a check if the company they used is no longer in business.
With this company I have written down times called and even have call recordings that state these facts.
Emily-Called for a refund and was told General Manager would call back in a half hour-No call back from anybody a month later.
Chris Reid-Stated would call back by end of day to issue a refund--No call back and no refund issued.
Blake Harris-This is the main person that I have dealt with and have received no responses from him regarding anything. I have sent him every thing that they asked for with no avail.
I would like the company to issue a refund in full for services not performed.