They are not in London... they're in Costa Rica. Nothing wrong with that, but they don't seem to have the stiff upper lip British stoicness that is needed to deal with irate players who have been promised payment. Two players - who were due payments - one for several months - were copied on to the same email from Londonscasino's cashier. In part it read:

...We have a generally good reputation, why should it be ruined by you two ignorant, illiterate, intolerant clowns when the rest of our players' who have pending withdrawals are understanding of the difficult situation we have been presented with?

Stressed out or not, players do not deserve being verbally abused by any establishment.