These people are extortionists! I decided to finally buy an Olympus SLR after wanting one for years. I order from their website and get an order confirmation. A few days go by and I hear nothing from them, a few more and still nothing. I e-mail and again nothing. Finally after a week and a half I call them and am told that it will ship shortly and the guy will send a shipping confirmation to my e-mail. Of course that never arrives. After two and a half weeks I give up hope and cancel my order. Lo and behold my camera shows up two days later! However it does not have the second lens that is promised and is a DEMO! I asked to return it for a refund and now they want to charge me a 15% restocking fee and $15 shipping. This is the worst customer service that I have ever dealt with in my entire life. Avoid them at all costs!