I used Lulu twice. Once on a do-it- yourself project and one where I paid for professional services. I had no problems at all for my do-it- yourself project but a completely different story for the professional services. I spend over $500 for professional services. I did not receive my full services and have spent months submitting and resubmitting help desk tickets to get this matter resolved. Nothing! Stay away from the professional services unless you have money to waste or time to lose! The worst customer service ever!!!