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LunarPages

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Category: Services

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California, United States

lunarpages.com

LunarPages Reviews

JoyF December 25, 2009
Unauthorized Credit Card Charge
Lunarpages charged my credit card for a domain name 14 days ahead of its expiration date. I had *not* been planning on renewing the domain name with Lunar Pages, and was investigating how
to transfer it.

Today, it has been successfully transferred, with ample time to spare before it expires. However, LunarPages refuses to refund my money. I was not aware that they were going to auto-renew and charge my card without my authorization. I had not checked any "auto-renew" box at the user's console. In fact, there is no such choice. This means that by default LunarPages chooses to auto-renew and charge the customer's credit card. Now, I am stuck with paying for a full year a domain name that is not even under their jurisdiction.

Moreover, during this time, I was trying to transfer the domain name away from Lunar Pages, and the customer service people were stalling on their replies. Now I know why. They could have told me of the fact that they had already charged my card for renewal, which I was not aware of at the time.

These people are con artists. Run away from LunarPages. There are plenty of ethical hosts out there for the same price. Don't buy their "bargain" trick, either. That's for a limited time. LunarPages is roughly $7/month, and so are many other hosting companies that play by the rules, unlike LunarPages.

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