I ordered an iMac from Mac Mall on Sept 18, 08. On Sept 20th I realized I didn't need the order anymore because of a change in my department so I emailed and cancelled the order. I didn't get a response from my representative. My order was dilievered a couple days later and I called Mac Mall and told them I didn't need the computer and wanted a refund. I was happy to pay for shipping. They told me there are no refunds. Where in America are there no refunds on products that have not been open? I argued with him and finally settled on a 15% restocking fee. SO an iMac that I never used cost me $179. Boycott Mac Mall. Go to a supplier that stand behind their product.