I have some information for those of you that are having issues with their furniture, mattress or rug purchase from Macy's or Bloomingdale's. There are several people that will give you what you want if you complain to the right person. First, start off with Arlie S., Jill K., or Kim T. They are directors for furniture and bedding customer service. If you get no relief from them, then call the furniture and bedding customer service phone number above and ask to speak to Tim Hellmann. He is the Vice-President of Furniture and Bedding Customer Service. If that doesn't help, call that same number and ask for Paul Wyatt, Senior Vice President for Retail Services; Mike Gatio, President of Macy's Credit and Customer Services; and Terry Lundgren, CEO of Macy's and Bloomingdale's. All of these people will do anything to keep your business. Also, when you call Macy's/Bloomingdale's Furniture and Bedding Customer Service, the customer service representative will ask you to verify your information. DO NOT DO THAT. IT IS A STALL TACTIC!!!