I ordered 16 placesettings of dinnerware on August 6. It is now December 1 and I am still waiting for the last three placesettings to arrive. I have contacted Macys.com over fifteen times. Each time they promise to look in to this and call me back but no one ever does. I often ask for a supervisor but they are either not available or also promise to call me back but never do. It is unbelieveable the stories they have told me about why the dishes have not arrived or where they have been sent in error, it is really endless and changes every time.