So I bought a 3 piece sectional before sale prices at $3000. My first micro suede so I also purchased the Worry-no-more coverage just in case. Well this morning to be exact I noticed a rip on the corner of one of the cushions. A ripped-gaping hole! It must have been from when we cleaned the carpets the other day and the cushion go stuck under the couch leg. So I immediately call Worry-No-More. "Sure its covered...no problem...send pictures." 1 hour later I get a refusal letter via email! They said "we don't cover seam separation" Well dumb asses, when you have a ripped-gaping hole in a fabric, you are then going to have seam separation. If there was no hole, then all the fabric would be in place and still together. So I sent more pictures and I will be emailing them on a daily basis, letting them know what scum ass liars they are! Shame on you Macy's! We have bought a ton of furniture from Macy's, but I can tell you this is the last for anything to be bought in their store. I have been a loyal customer for the past 11 years. They just lost my trust. To charge fees for a coverage and you can't even replace a simple slip cover on a couch.