Magic Jack
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Category: Services
Contact Information
United States
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Magic Jack Reviews
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Gustav109G
July 6, 2011
BAD product
Magic Jack... I should have read all the complaints before I got this. Due to unemployment I had to drop my cell phone and try this.
After days of trying to fix whatever was wrong with it on their live chat it came down to my wireless router was causing it to drop EVERY single call after 32 seconds. I took out my router. Then a few days later the small extension wire they send you started smoking and fried. My computer shut down. It wont even post to Bios now.I am replacing the mother board. As soon as I even hinted at computer damage they slammed the door in my face in the live chat. TWICE they did that. I said I wanted to talk to the top dog or be given an email where I could reach them. They have no way to be contacted except through the live chat.
STAY AWAY from this product. Even when it worked it was low volume and sounded like crappy walkie talkies.
Ive been forced to contact the Better business bureau. Hopefully someone can shut this company down and make them pay up for all the damage they have done. This product may work well for some, but it is a nightmare to most I would bet.
DONT USE IT!!!
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Mahdi_1967
June 30, 2011
Preventing calling other provider's server
I have a magic Jack internet phone line. I wanna call my own long distance service provider in Toronto which is called STARTEC and its phone number is 416-623-3401. Magic Jack reroutes me to their own long distance service provider which is WIMAX. I contacted them 3 times and had chat with their top tec-supports. They don't give me a proper answer, just telling me "this is a routing problem". but I can call my cell phone which it's number is very similar to STARTEC. Obviously they want to force people to use their long distance service.
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Godofredo
June 30, 2011
3x deduction of $20.91 thru c-card
this morning at around 11:58 am saudi arabia time June 30, 2011 i will use my magic jack but i have a problem to use it because an email login appear after i login a renewal plan table of 1 year & 5 year plan appear i selected a 1 year plan renewal then when i press next a deduction of $20.91 deducted my samba credit card ending with 3636 but still it shows that it is declined, i tried again for the 2nd time and again it deducted $20.91 thru my samba credit card ending with 3636 and still it is MJ internal decline on PO box then i tried again for the 3rd times and it deducted $20.91 again thru my samba credit card ending with 3636 and still it is MJ internal decline...What shall i do regarding this matter. Can you please help me with my problem. Thank you very much..I am Mr. Godofredo G. Quiambao with an email of [email protected] |
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Keto
June 29, 2011
billed for service I don't have
Going into my third year with a Magic Jack and have to said it's provided trouble free service but, yesterday I saw a charge on my cc from them for a vanity number which I do not have. Called them and they said they would credit me for the amount but I could not get an answer out of the support person as to how I got charged for a vanity number when I don't and never have had one. The Magic Jack works great like I said and I use it alot on both a Mac and a PC and sometimes with a laptop. OSX/Windows XP and Windows 7.
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u c denise
June 11, 2011
number
Have a Magic Jack...The only thing I hate about it is I signed up for a 330 area code number. I lived in Akron and that was the area code. When I signed up they never said they didnt have any Akron's numbers. My friends and family cant call me local.
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DCinSC
June 5, 2011
Does not work!
Simply put...MAGIC JACK DOES NOT WORK!
It does not allow for communication between callers. It makes a skipping sound or no sound at all! There are times where no dial tone is available then there may be a dial tone but does not allow the call to go through after dialing. Other times phone calls are cut off for no reason. When it works, rarely, it does not allow voice messages to come through from the callers. Call waiting does NOT work as claimed.
In a nut shell, DON'T WASTE YOUR MONEY!
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Tyotane
May 29, 2011
30 day free free credit card for 19.95
I offered tp try the 30 day free use offered by magicjack with cr card needed to sign up with the explanation speel that charges of 19.95 would appear after 30 days!! Attempted to signup several times with 2 separate attempts - and 2 different cards. both cards refused to accept charges because immediate processed charges exceeded 49.. Also received an email offer from florence@gobni-chagall, net to which I responded - your hype hype does not ring ring ring true TRUE - EXPLAIN your action by attempting to instantly process $50. charges??? SCAMAWAY!!! did not get a reply.
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peeved22
May 28, 2011
Magic Jack
Magic Jack 's advertising is false. You cannot call New Brunswick, Yukon or Saskatchewan. (last I heard, they are a part of North America). Also, there is no 911 service available to Canadian customers. I was told I needed a Canadian number for 911 services and paid $10 for that number plus $10. to change my number and 911 still does not work. Good luck when seeking Customer Service...there is none. Do not buy this product...and tell your friends.
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JohnRH
May 28, 2011
Fraud
I am encouraging the big dollar stores: Future Shop, Best Buy, Radio Shack and all media that advertises the Magic Jack; This is a fraudulant company. They do not give what they advertise. They spend more money on foolish chat lines and imaginary engineers. This is probably a company run out of somebodys cottage or basement, literally making millions of dollars off of hard working Americans and Canadians. I am encouraging every Magic Jack owner who has been ripped off to contact the above big buck stores and complain to them because they sell the Magic Jack, contact the media, and the FCC, as well as any member of government that can help you shut them down. Complaining to Magic Jack is USELESS. Hit them where it hurts: in thier pocket book. Somebody in the US should contact a lawyer and launch a class action lawsuit against Magic Jack and take millions from their pocket. If I was in the US I would do this in a second! Because I am living in Canada, and a Canadian citizen, hiring a lawyer is not a remedy I can use. I purchased the Magic Jack at Best Buy. I paid in cash in full and have my reciept. I went online to hook it up, paid an extra $10 for a Canadian phone number. I ordered a second Magic Jack online for my daughter. The first one worked fine. The second I could not get it hooked up and it would not work so I sent it back immediately and disputed the cost with my credit card company, which was returned to me immediately. This pissed off Magic Jack so the cut off the service of the first purchase which was already paid for a year in advance. I have been without phone service since April 7, 2011. I have no hope that they will ever turn it back on. My service was supposed to run through till August 12, 2011. They ripped me off for 4 months. In this time, I have had to rely on a neighbour to call 911 to contact an ambulance to take me to the hospital, where I was treated for a minor heart attack. If I was in the US, I would sue Magic Jack for the remainder of my 4 months as well as pain and suffering and punitive damages, as I can prove everything that I have said on this compaint and they would lose. All it takes is 1 person in the US to contact a lawyer for the rest of us. Do not take this laying down. To me they are no better than a terrorist as they have put terror in my life. I urge each and every person who has had a bad experience with Magic Jack to take time and email their local and state governments as Magic Jack is a US based company. They do not have any telephone numbers you can call, nor do they ever release any information on thier CEO's or Presidents of thier company, Although, today I found out the name of their CEO. His name is Dan Borislow. Anyone who can get a phone number or an email to this particular person, I would be greatly appreciative if you could email it to me at [email protected] . This particular CEO needs to be sued so that he cannot own these mulimillion dollar homes, fancy cars, big boats and continue to laugh at each and every one of us. What is it going to take for you people in the United States to wake up and do something? If I had the resources at the end of my hands like you people in the US, I would not have been without a telephone at all. In Canada, we cannot sue like the people in the US. We have laws that prevent us from suing like you do in the US. In Canada, we have to put out the money upfront to sue anybody which can run into the hundreds of thousands of dollars. So for a normal individual this is not fesable. In the US, lawyers take cases like this on and take a percentage of the winnings as their fee. It does not matter where you live in the US, if you have been a victim to the company Magic Jack, remember you can blame everybody that sells the product and advertises it to be an honest and good thing. It's like this; you throw a bucket of sh*t and whoever it sticks to you sue. Hopefully there will be 1 person in the US with enough courage to make that phone call, and if you do, don't forget to email me and let me know you started the ball rolling. I will definately send all information that I can to help. This is my complaint.
John |
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Jwomack7
May 26, 2011
Just plain unethical
I will NEVER purchase MagicJack again. I'm so glad this happened BEFORE I purchased a second one:
Please wait for a site operator to respond.
You are now chatting with 'Jocel'
Your Issue ID for this chat is LTK436021651173X
Jocel: Hello, how may I help you?
Jennifer Womack: Hi, my magic light just stopped working out of nowhere - the blue light doesnt come on and my computer does not recognize the device
Jocel: You may need to try all available USB ports in front and at the back of your tower until you see the blue light inside the magicJack device. Also, please try using and not using the USB extension cord if the blue light doesn't light up.
Jennifer Womack: I tried all available USB ports - the light comes on for less than a second as soon as plugged in then it goes off
Jocel: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?
Jennifer Womack: I dont use a USB extension cord either
Jennifer Womack: I did but I disconnected them to try the other USB ports
Jocel: Okay.
Jocel: Let's try a few more things to address the issue.
Jocel: Unplug your magicJack
Jocel: Hold down the "Shift" key and plug your magicJack back in, with the "Shift" key depressed (this will prevent magicJack from autorunning)
Jocel: Click "Start"
Jennifer Womack: Ok
Jocel: Go to "Computer"
Jocel: Locate the drive named "Vista Only", "Phone", or "Removable Disk" (make sure it is the magicJack drive)
Jennifer Womack: there is no additional drives - just Local Disk C
Jocel: Please click the link to download and run the magicJack upgrade:
Jocel: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe
Jocel: Please keep the magicJack connected while running the upgrade.
Jocel: Let me know once done.
Jennifer Womack: It's done - a banner popped up telling me I need to get Magic Talk to make calls or I need to plug in the USB
Jocel: Please unplug the magicJack device and replug it to another port after 20 seconds.
Jennifer Womack: Okay
Jocel: Once the dial pad is up, check if it says, "magicJack" or "magicTalk" at the center part.
Jennifer Womack: It says MagicTalk
Jocel: One moment please...
Jocel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Sharon'
Your Issue ID for this chat is LTK436021651173X
Sharon: Hello Jennifer . My name is Sharon. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Jennifer Womack: Thank you
Sharon: Thank you for patiently waiting, Jennifer.
Sharon: Can you please try using the USB extension cord?
Jennifer Womack: Okay - I will see if I can locate it.
Sharon: Take your time.
Jennifer Womack: Thanks - I found it but it still does not seem to be working
Sharon: Thank you.
Sharon: Please unplug the magicJack.
Jennifer Womack: OKay
Sharon: Open task manager (control+alt+delete) and click the tab named Processes.
Jennifer Womack: okay
Sharon: In there, look for magicJack.exe or magicTalk.exe process.
Jennifer Womack: I see magicjack.exe
Sharon: Select it and click on End Process.
Jennifer Womack: okay
Sharon: Did you end the magicTalk program now?
Jennifer Womack: Yes
Sharon: I will be right with you.
Jennifer Womack: Okay thank you
Sharon: One moment please...
Jennifer Womack: okay
Sharon: I'm sorry for the delay. I'll be right with you.
Sharon: Thank you for waiting.
Sharon: Please plug the magicJack back.
Jennifer Womack: Thats okay - thanks. should i plug it back in with or without the extension cord?
Sharon: Plug it back without the extension cord.
Jennifer Womack: Okay I plugged it back in without the extension cord
Sharon: Do you see a magicJack icon on your desktop?
Jennifer Womack: No
Sharon: Please click the link to download and run the magicJack upgrade:
Sharon: http://upgrades.magicjack.com/upgrade/magicJackSetup.exe
Jennifer Womack: I'm sorry - I thought you meant did it pop up. I do have an icon on my desktop and the last agent had me do the upgrade
Sharon: Please double click on the magicJack icon on your desktop and check if the magicJack start.
Jennifer Womack: Okay
Sharon: Let me know once done.
Jennifer Womack: I'm done - It's telling me I need MagicTalk to place a call
Sharon: Please open Internet Explorer browser.
Jennifer Womack: OKay
Sharon: Unplug the magicJack first.
Jennifer Womack: I already opened the window before I unplugged the magicjack
Sharon: Yes, that is fine.
Sharon: Now, on your Internet Explorer click on Tools.
Jennifer Womack: Okay
Sharon: Then, click on Internet Options.
Jennifer Womack: ok
Sharon: Now, click on Security Tab.
Jennifer Womack: ok
Sharon: Then, click on Restricted Sites and Sites button.
Jennifer Womack: ok
Sharon: Under Add this website to this zone type: www.magicTalk.com and click on Add.
Jennifer Womack: ok
Sharon: Then, click on CLOSE. Apply and Ok.
Jennifer Womack: ok
Sharon: Once done, plug the magicJack back.
Jennifer Womack: ok
Jennifer Womack: The computer still does not recognize the USB. I believe there is something wrong with the device and not the software
Sharon: Please try using the USB extension cord again.
Jennifer Womack: That does not work either
Sharon: Do you have other USB-based devices (webcams, printers, digital camera, cellphones, external hard drives, etc.) connected to that computer?
Jennifer Womack: no
Sharon: Do you have another computer that has Windows XP, Vista or Intel-based Mac OS 10.4.10 where you can try magicjack on?
Jennifer Womack: no
Jennifer Womack: I just disconnected the magicjack and plugged in my USB - my USB works
Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.
Jennifer Womack: I'm sorry - I have been trying to troubleshoot for about an hour now. What do I need to do to get a new device?
Sharon: We do apologize for the inconvenience this has caused you.
Sharon: I can actually process a replacement for you. Replacement is FREE, you will only need to pay for its shipping and handling which costs $9.95. You will be having the same phone number on it.
Jennifer Womack: Okay... I am unable to pay shipping for $9.95 when I'm unsure why it stopped working out of no where. I used it last night - the computer has been sitting in the same exact spot - and when I woke up this morning to try to make a call it was not working.
Sharon: In that case, better if we perform some other steps. I can't process the replacement if you won't agree with the shipping fee.
Jennifer Womack: Okay, that's okay - don't even worry about it. I really think it's unfortunate that magicjack would have me pay shipping when I will be without ANY phone until I get the replacement.
Sharon: Click on Start then Run (if you cannot see RUN then press and hold down the Windows Flag Key on your keyboard while pressing letter R) then type "devmgmt.msc" (without the quotes) then click OK.
Jennifer Womack: ok
Sharon: Is Device Manager window up now?
Jennifer Womack: yes
Sharon: At Device Manager window, click + sign next to Disk drives.
Jennifer Womack: ok i have done that
Sharon: Do you see YMAX MagicJack USB Device or Tigerjet Hard Disk Drive or USB Combo HD Device?
Jennifer Womack: no
Sharon: What devices do you have in there?
Jennifer Womack: Toshiba MK8009GAH ATA Device
Sharon: Click + sign next to CD / DVD drives.
Jennifer Womack: I don't have a CD/DVD drive
Sharon: What do you have in there?
Jennifer Womack: What do I have in where?
Sharon: In Device Manager, what other options do you have instead of Disk Drives?
Sharon: I meant, aside from Disk Drives.
Jennifer Womack: There are about 18 other options
Sharon: Thank you for waiting. I'll be with you in just a moment.
Jennifer Womack: Okay - may I ask what's going on?
Sharon: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.
Jennifer Womack: Yes go ahead
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Anika'
Your Issue ID for this chat is LTK436021651173X
Anika: Hi Jennifer. This is Anika. I need to take control of your computer to be able to assist you with your concern.
Jennifer Womack: Okay
Anika: Before we start with the screen sharing, may I ask if you have the latest version of Java installed on your computer?
Jennifer Womack: I'm not sure
Jennifer Womack: Hello?
Anika: http://www.java.com/en/download/help/testvm.xml
Anika: Right click on the link and check what version of your Java.
Jennifer Womack: I'm currently download the latest version of Java onto my computer
Anika: Alright
Jennifer Womack: OKay it has downloaded
Anika: Install it.
Jennifer Womack: it has installed i mean
Desktop Sharing session requested by 'Anika'. Click here to initiate
Desktop Sharing approval window shown
Desktop Sharing approved
Desktop Sharing session started
Desktop Sharing session has failed (No java detected on client computer)
Anika: Desktop Sharing session has failed (No java detected on client computer)
Anika: Be sure that you have install the Java after you download it.
Jennifer Womack: I'm unsure why it has not been detected. The Java has a lot of troubleshooting information, but I have been troubleshooting for over an over with other representatives. Will I need to trouble shoot Java now before you can help me?
Anika: We cannot initiate a screen sharing if you dont have Java.
Jennifer Womack: That's too bad - thanks
Anika: I can transfer you to our supervisor that can assist you with your issue.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Paul'
Your Issue ID for this chat is LTK436021651173X
Jennifer Womack: Okay, please initiate the fourth transfer
Paul: Hello, how may I help you?
Jennifer Womack: Are you able to see the chat I had with the other 3 representatives?
Paul: Please wait while I check that for you
Paul: Did you download the latest version of java?
Jennifer Womack: Yes
Jennifer Womack: And the upgrade
Paul: Can you please install your latest version of javA?
Jennifer Womack: I did
Paul: so you mean you can't start magicjack ?
Jennifer Womack: This is ridiculous - I'm done
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