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Playeble
April 14, 2010
It is just a big scam
Bought this and as soon as I got it, it didn't work, spent hours with there tech support just to go round and round with other tech chats with the same directions. Told a long time to try to get my money back and get a RMA. Where is the last chat I had to get it fixed and try to get a RMA for my money back.
Please wait for a site operator to respond.
You are now chatting with 'Morgan'
Your Issue ID for this chat is LTK419077657633X
Morgan: Hello, how may I help you?
Kevin Lohr: I need a RMA # to return this
Morgan: One moment please...
Morgan: I am looking into this. It may take a while. Please bear with me.
Kevin Lohr: ok
Morgan: This is your RMA number : 1402221
Morgan: Is there anything else I may help you with today?
Kevin Lohr: that was for the first one am sending back
Kevin Lohr: am also sending back the replacement one also so i need one for that also
Morgan: I need to transfer you to a higher level of support to assist you better.
Morgan: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Journey'
Your Issue ID for this chat is LTK419077657633X
Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you
Kevin Lohr: just need a second RMA to send back this MJ
Journey: Hello Kevin.
Kevin Lohr: yes
Kevin Lohr: am sending back the first one
Journey: Here is the RMA number for your replacement MJ, 1402221. please copy it on a piece of paper then enclose it in your return package, also include your email address and also your sales order number.
Kevin Lohr: want to send back the second also
Journey: Please return the package to our return address which is
Journey: Magicjack LP
Kevin Lohr: so use the same RMA number?
Journey: PO box 6846
Journey: West Palm Beach FL 33405.
Kevin Lohr: use the same RMA number so I will returning 2 of these with the same rma # right
Journey: No, it's different. This number 1402221, is the RMA number for the defective magicjack that you will be returning back to us for the replacement magicjack we have sent to you.
Kevin Lohr: I want to send back the replacement also under stand now
Journey: But why Kevin?
Kevin Lohr: it doesn't work and am tired of it
Kevin Lohr: just give me a rma please so I can return it
Journey: Okay, Kevin. would it be okay, if we'll fix the issue with your replacement MJ? I can help.
Kevin Lohr: no, becouse we tryed that 20 times already
Kevin Lohr: rma please
Kevin Lohr: I have about 10 hours on this chat trying to do so, I had enough, don't want to waste anymore of my time
Journey: Okay, Kevin but may I know what had happened when you plugged in your new replacement magicjack?
Kevin Lohr: nothing thats what happin
Kevin Lohr: if you format it and upgrade it, it works, but when you unplug it and plug it back in it doesn't work
Kevin Lohr: and I am not going to try any more, its been 20 times with 20 poeple on here
Kevin Lohr: just give me a RMA please
Journey: I see, Let's try this one last steps, to see if it will work then.Would that be fine? It will just take few minutes
Kevin Lohr: well tell me, if its what I did before am not doing it
Journey: No, it is not, Kevin.
Kevin Lohr: lets see
Journey: Okay, please plug in your replacement mJ
Journey: by the way, Has it been registered?
Kevin Lohr: my number was transfered to this number
Kevin Lohr: its pluged in
Journey: Okay, good.Please click on windows logo then on start search, please type regedit then hit enter
Kevin Lohr: you mean run?
Journey: Yes, Kevin, you are using Vista right?
Kevin Lohr: yes
Journey: Okay.
Journey: yes on run type regedit then hit enter
Kevin Lohr: ok, make sure you give better instructions ok
Journey: Yes, Kevin.
Kevin Lohr: ok now what
Journey: Okay, please click on the arrow beside Hkey_Local_Machine.
Kevin Lohr: ok
Kevin Lohr: now
Kevin Lohr: what
Journey: Okay, please click on arrow beside system
Journey: click on arrow beside current controlset
Kevin Lohr: ok
Journey: then click on arrow beside control.
Kevin Lohr: theres lots of them which one
Journey: make sure you click on the arrow beside current controlset.?
Kevin Lohr: ok
Kevin Lohr: ok
Journey: click on the arrow beside control
Kevin Lohr: ok
Kevin Lohr: ok
Journey: Okay, please click on the arrow beside class
Kevin Lohr: ok
Kevin Lohr: ok
Journey: Please locate the exact {4D36E965-E325-11CE-BFC1-08002BE10318}
Kevin Lohr: ok
Kevin Lohr: ok
Journey: found it?
Kevin Lohr: yes
Journey: Okay, please single click on the exact {4D36E965-E325-11CE-BFC1-08002BE10318), then on the right pane of the window, please look for upper and lower filters.
Kevin Lohr: ok
Journey: found those upper and lower filters
Journey: ?
Kevin Lohr: where they at on the right side??
Journey: It's listed under name, data, and type column.
Kevin Lohr: I SEE LOWER FILTERS
Journey: Okay, please right click on lower filters then click on delete.
Kevin Lohr: OK
Kevin Lohr: OK
Journey: Please close that window.
Kevin Lohr: ok
Journey: then please click on windows logo then on start search or run, type appdata then hit enter
Kevin Lohr: ok
Journey: Please click on roaming,
Journey: then please locate mjusbsp folder.
Kevin Lohr: ok
Kevin Lohr: ok
Kevin Lohr: ok
Journey: Okay, please unplug your magicjack device then right click on the whole mjusbsp folder then click on delete.
Kevin Lohr: ok done
Journey: Okay, please delete mjusbsp folder, from your recycle bin.
Kevin Lohr: ok done
Journey: Okay, please close that window, then please for about 3 minutes before plugging your magicjack back in.
Kevin Lohr: ok
Kevin Lohr: ok going to plug it in now
Journey: okay.
Kevin Lohr: says it downloading
Kevin Lohr: but sofar nothimg
Journey: Please wait on that.
Journey: And let me know if the softphone is up on your screen.
Kevin Lohr: ok get the same error measage
Kevin Lohr: error broken storage
Kevin Lohr: see same thimg
Journey: Okay.
Journey: Please go to Computer
Kevin Lohr: there
Journey: Then look for the 2 MJ drives there
Kevin Lohr: yes
Journey: Then look for the MJ removable drive.
Journey: Please let me know.
Kevin Lohr: yes
Kevin Lohr: ok
Journey: May I know what are the 2 mj drives listed under computer icon?
Kevin Lohr: yes icon and drive icon
Journey: Okay, please click on windows logo then on start search, type diskmgmt.msc then hit enter
Kevin Lohr: ok
Kevin Lohr: you know your wasting my day and this still won't work
Journey: In disk management window, please scroll down then look for the 2 mj drives you found under computer window.
Kevin Lohr: I have hours on this doing the same thing
Kevin Lohr: yes they r there
Journey: I understand, Kevin but we are about to fixed the issue, since we have deleted the filter.
Journey: Okay, found the icon which is in Phone?
Kevin Lohr: ok
Kevin Lohr: Y
Kevin Lohr: (Y)
Journey: Okay, please right click on it then click on format then click on start.
Kevin Lohr: its formating
Journey: Okay, then please set file system to fat, volume label as phone
Journey: and allocation unit size as default.
Kevin Lohr: ok done
Kevin Lohr: now upgrade right
Journey: okay, please go back to computer window.
Kevin Lohr: ok there
Journey: right click on X icon or the magicjack drive, then click on start magicjack option.
Kevin Lohr: ok
Kevin Lohr: ok got the dail pad
Journey: Okay, does it reads " ready to call"?
Kevin Lohr: yes
Kevin Lohr: now if I unplug it will it still work??
Kevin Lohr: thats the problem am having
Journey: By the may I know if do you have Nero, Roxio installed in your PC?
Kevin Lohr: yes I do
Kevin Lohr: nero
Kevin Lohr: and roxio
They wanted me to start uninstalling programs on my pc, but I try this on my other pc with XP and the samething happin. So its just a big scam.
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Sulley
April 12, 2010
I would advise anyone against purchasing Magic Jack
Bought magic jack about a month ago. Reasonably easy to install although I had to register twice for some reason.
First Problem: Magic Jack won't function if you are running VPN software. Of course, they don't let you know this until you go chat with the support people. Good thing I have two computers...
Second Problem: After using MJ successfully for three weeks, it suddenly stops working. After the usual run-around with support (i.e. unplug, replug, etc.), they tell me that the phone number I am calling "is not supported". Not supported? How can a phone number be unsupported? This is a work-related phone number I've called dozens of times via MJ in the past few weeks, I can call the # from my cell phone, but not from MJ? Turns out that their latest 'upgrade' causes certain phone numbers to be unusable, unbelievable!
This is a case of a company changing the terms of service after they have your money. MJ support refused to explain the situation further, refused to escalate the issue, unbelievable! The support person claimed that there was no one at the company to whom I could make a complaint, so since the company isn't interested, here I am on "measured up".
Lucky for me this happened within the first 30 days of using the product, so the retailer (CVS Pharmacy -- good guys) was willing to give me a refund. However, if MJ had disallowed this phone number after 30 days, I would have had no recourse at all.
I would advise anyone against purchasing Magic Jack. There is no way that you can guarantee that the company will honor its commitment to provide you with phone service to the numbers that you wish to call. They can disable phone numbers that you want to call at will, with no explanation, leaving you with no recourse, no solution.
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