((((((((((((((((((LISTEN TO ALL PEOPLE SAID BEFORE YOU ORDER MAGICJACK)))))))))))))))))
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(((((((((((((((((( MAGIC JACK SUCKS ))))))))))))))))))))))))
too mang bugs
can't receive incominb calls (damn)
can't make outgoing calls (damn)
can't retrieve voice mails (damn)
for magicjack to fix the voice mail, they have to erase all vm. and afterwards, still don't work. f**king sucks
extremely low quality tech support (are they smarter than 5th grader??????????????)
don't work unless your computer and internet up running
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YOU WANT MORE?
TRIED IT FOR YOURSELF

I purchased a Magicjack in May 2008. There were always problems hearing clearly BUT the day I ordered it, I also purchased the additional 5 years, not knowing that it would not work. After using the original unit, I tried to return it because it would not work properly. But I was slightly beyond the 30 days. So, I purchased another unit and returned the one that did not work... after the technical rep agreed to this.

However, my additional 5 year purchase was never transferred to the new unit. On top of that, the NEW Unit has never worked properly either. I am very disappointed with Magicjack. It is now October 2009, and my purchase amount in excess of $100.oo was absorbed by their company, yet I have never had the use of either of their products... (2 different units).

Since you can no longer (although originally it was a very difficult pocedure) speak with anyone from the company, and it is next to impossible to be in touch EVEN BY E-MAIL; I would not recommend Magicjack to anyone.

My recommendation: Save your money, or use it with a telecommunications company that will actually allow you to speak on a telephone and make phone calls.

This is a chat log I had w/ MagicJack on 9/24/09. I felt it important that EVERYONE considering using this service be aware of their serious software & customer service problems. Buy at your own risk. This just proves cheap DOES equal a Sucky Service

Please wait for a site operator to respond.
You are now chatting w/ 'Carmen'
Your Issue ID for this chat is LTK419079401510X
-Carmen: Hello, how may I help you?
-ME: i was in process of picking the last four digits of my first phone number & it auto assigned one. I want to start over & pick my last 4.
-Carmen: Unfortunately, that is not possible “ME” since you are done registering your magicjack.
-Carmen: This is your Phone No: (503) XXX-XXXX (I OMITTED).
-ME: your software messed up. I don't want this number & was willing to pay extra to pick one.
-Carmen: Unfortunately, that is not possible “ME” since you are done registering your magicjack.
-ME: then unregistered me.
-Carmen: You can only be able to pick the last four digit of your phone number & pay an additional $3 if you are still on the registration process.
-Carmen: I cannot do that here in our end, “ME”.
-ME: & that’s what I want to do;
-Carmen: Unfortunately, you are already done registering your magicjack.
-ME: how does one change there number?
-Carmen: Yes, you can change your phone number once for free by logging into your account at my.magicjack.com however the last four digits will be assigned automatically.
-ME: & what if I cancel service?
-Carmen: Yes, you cancel your service by returning the magicjack device where you purchased it & also you can ask for a replacement magicjack.
-Carmen: You can ask for a replacement magicjack & register it again for you to be able to choose the last four digit of your phone number.
-ME: That is insanity. do your owners know of this poor service?????
-Carmen: Please be careful if you are going to register your magicjack.
-ME: BE CAREFUL!!! Your software has NO BACK BUTTON!!!
-Carmen: No, it's not insanity “ME”.
-Carmen: You can ask for a replacement magicjack & register it again for you to be able to choose the last four digit of your phone number.
-ME: GET YOUR BOSS.
-Carmen: Even if I get our manager, they still can't help you since you are done registering your magicjack.
-ME: How would Your Boss like this chat posted on every anti MagicJack Sight!!!
-Carmen: Okay.
-Carmen: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
-ME: I WANT YOUR BOSS!
Please wait while I transfer the chat to the best suited site operator.
You are now chatting w/ 'Lewis'
Your Issue ID for this chat is LTK419079401510X
-Lewis: Hello, this is Lewis who will gladly assist you w/ your issue.
-ME: Lewis do you have the ability to read the previous chat?
-Lewis: Yes. “ME”.
-ME: please review.
-Lewis: You have now your magicjack, right?
-ME: yes
-Lewis: Once you registered the magicjack, we can't choose the or pick the last four digit anymore. The feature is only applicable during the registration process.
-ME: then the process needs to change.
-Lewis: You can change your number once for Free but you can only select the area code & the prefix but the last four digit is randomly selected by our system.
-ME: do you all type from the same script?
-Lewis: Did you choose the Free number, correct?
-Lewis: No, “ME”.
-ME: as the document above indicated...
-ME: I was in the process of choosing a number. when your software automatically chose the number for me.
-Lewis: During the registration after you selected the area code & prefix, it will ask you to select if you want choose the last four digit w/ a charge of $3 or choose the automatically choose the last four digit.
-ME: I was go back UP on the list of previously viewed numbers.
-Lewis: Maybe you selected the choose automatically.
-ME: why are not able to cancel this account & have me start a new one. & I don't want & answer that "its just not possible?"
-Lewis: I understand but we can't go back & start all over again after the magicJack was assigned to a new number.
-Lewis: Unless you have a new device which is not yet registered.
-ME: so what do you do w/ this device when I return it because of dissatisfaction?
-Lewis: Did you purchase it online or reseller?
-ME: reseller.
-Lewis: Okay, you can visit your reseller & return your magicjack for a refund since it still under the 30 days trial period. You can ask for a refund & purchase a new device again.
-ME: Why won't your company correct this problem?
-Lewis: Our engineers don't have that feature yet wherein we can start it all from scratch or new.
-Lewis: As of the moment, it's not yet possible once the device was registered.
-Lewis: If you have the new device & in the registration form you want to go back to a certain steps, just unplug the magicjack & plug back in. Since there is no choices to go back to the first steps. Then, you will have to fill out the registration form again.
-ME: are you saying w/ my current device or the replacement you are telling me to get?
-Lewis: To your new device if ever you will decide to return the current magicjack which was registered.
-ME: well that's not as easy for everyone as it may be for you. You have no idea what it took to get this device!! It seems you've reached the end of your usefulness.
-ME: While you have been slightly more informative, canned as the answers appear. I believe it valuable for EVERY potential purchaser of your product be aware of your serious problems w/ your product & customer service. I will be posting this entire chat to every blog & sight I can find & perhaps your owner or boss may think that this is now an important issue since no one else seems to!!!
-ME: gotta love cut paste & note pad!!
-Lewis: Please don't worry, they are aware of your issue right now. & also our chat conversation are recorded & they can check it anytime.
-ME: now EVERYONE will be aware!!

I own one of their devices and it keeps failing. I contacted them and they will not replace it. I asked for a price for just a new one without service, since I have already paid them for 4 years service. They want to charge me the full price that includes 1 years servive (39.95 plus shipping). I believe they should only charge me 20>00 plus 3.95 shipping.

For me it didn't work since the beginning. I contacted the MJ technician and after 40 minutes MJ worked, then when I made the calls, the sound wasn't clear, and suddenly the communication was gone. When I received phone calls, my friends couldn't hear me clearly. Then I contacted the tech again and I was told to change my phones for a different brand that were compatible with MJ. I did, I spent around $65.00. No positive results. I struggle for 1 year on and off, but one day I just gave up on it. I contacted again the MJ tech and after 45 minutes that I spent trying to "fix" MJ according to their guide, the tech. was repeating the same steps that I did previously. ...I respectfully wrote to the tech that I was giving up, I don't need more stress that the one life provide. Maybe for other people worked, but I was not the lucky one. Perhaps in the future their technology will be improved, I'm sure about that.