I just want people to know that i bought 2 majicjacks for me and my girlfriend and they are working fine, at first there were noises in the background but i fixed myself by following the troubleshooting instructions on their web site. it was very simple, now my majicjack is working perfect . you don't really need their costumer services is all explain on their web site. also i try a testing them by going to the live chat and i got a someone in less than 3 minutes. if anybody needs help let me know i can help you if i can.