I have a problem w/ my heat i called this company to get fixed. they sent out a kid that did not know what he was doing to look at my unit and when he tryed to fix it just made it worse the next day . so i called and the so called service girl was so rude she said i need to speak with the onwer and i ask her to put him on the phone she then told me he was to busy right then and would call me, i her how they run a business thay way, and her answer was privately owned had it privileges and hung up . take it from me DO NOT CALL THESE PEOPLE.