I am extremely dissatisfied and highly upset with the treatment of my 9 month old Pug Puppy - Puggles in Cape Town. We flew on Mango down to Cape Town, Friday the 7th August on JE143. In Cape Town my 9 month old Pug puppy, Puggles was taken off the plane and just abandoned behind a locked door next to the baggage collection conveyer belt, outside the terminal, I was waiting on the terminal side of that door for what seemed ages, and then I heard him crying and I could not reach him – I looked through the cargo hatch (the conveyer belt was on, or else I would have climbed through the hole) I could see he was abandoned, there was not a human being in sight, it was cold and dark. Goodness knows how long he was left there before he started crying. (We landed at 12h50, and it was 13h30 before I got him). I eventually saw a very lethargic acting woman come strolling up towards the locked door, seemingly walking painfully slow, identified only by the key in her hand – not hurrying up even when I asked her to and not explaining why she took so long, plainly just ignoring me and unlocked the door. Puggles was in a state, he felt cold and was still crying (it is not the first time Pugg.