This company is ridiculous. I have been in the store, only deal with over priced items being sold by sales people who seem like they have never even seen a horse before! I have ordered items off the internet, the wrong items were sent to me (wrong size and color) I had to send the items back at my own expense, and then I was told by a snotty sales person, the items were not returned within ten days so I wasn't getting a refund! I was out the WRONG items and my MONEY! I had to contact my credit card company to receive a refund! I have also asked them to order things for, I even paid before hand, the items were never ordered and then I was told they were discontinued and I was only given a store credit! I am not exactly sure how this place stays in business, but to be honest JUST SKIP IT! Manhattan Saddlery used to be Miller's Harness company; it is the oldest tack store in manhattan, and it is really a shame to go into the store these days. The new owners haven't updating any part of it. I imagine it will eventually become condemned based on the way they are caring for it. I know for a fact the building is VERY unhappy with the store and it's owners. Once I met the owner of the store, she was holding a bridle by the crown piece! I commented to one of the sales girls, that she clearly isn't a rider, only to find out she is the owner! I really have to say for the prices, frustration and sadness of seeing this store decline so much, I will stick to DOVER SADDLERY.