Dear Sir,

I bought a Maruti Swift from Autopace Chandigarh through CSD on 06 Oct 2008; after booking it by paying Rs 15, 000/- as booking amount. My insurance was adjusted from the same amount and was informed by the salesman (Mr.Ankush) and the manager that the refund amount due will be sent to me in one-two months depending on when they get their payment from CSD.

Despite my repetitive queries they gave me lame excuses and I never got the refund. Last week i got a call from an executive that I'l get the refund included in the insurance policy, provided I renue it from them. Its been a year since I bought the car and the dealer is now trying to cash on the insurance renewal.

It is strongly requested that customers should not be taken for a ride like this, the dealer issued an ultimatum to reimburse my amount and measures taken to prevent such incidents.
Thanking you
Flt Lt Dharmendra Sunda
48 Squadron
Chandigarh.