I am holding a marti car (Alto LXI) which I bought it from Khivarj - Adyar six months back. I have given this car fro second service. The Speedo meter was not working properly and the indicator is showing only 80KM even if your car is going more than 80KMs.

During the service, there was no water wash, no vacuum claiming inside the car. They also claimed that they have replaced the speedometer but even now it is not working. My driver has also found that approx 2 ltrs of petrol was also missing.

dealer has not provided me details of depricitaion.some item charged wrong or twice.
accessories of vehicles removed.even stenpney changed withthe worst one.
though the maruti interfered but the dealer has no fear or has bad reputation.till date refund has been made as committed in front of maruti representative.

i will not leave easily if not refunded and compesated to me.

I am having a maruti 800 AR 5635 and want to write a serious complain against one of Maruti"s service Center named as KTL MARUTI SERVICE SENTRE HARSH NAGAR KANPUR.Actually few months ago say 4 months,I went above mentioned service station and get the service of may car done. When I reached home i found my papers lost ,therefore,immidiatly contacted the station and asked them about my papers ang got no proper response from them. Now after 4 months (OCT 07 ) I got a call from Mr.Ravindra Pandey 09235665755 service advisor from the same service centre who requested me to come there and keep these papers.I thanked him for his good reply and reached the service centre today ( 30th Oct 07) and met Mr.Ravindra who returned me the papers but demanded for Rs.100- , I was really surprised but i gave this amount to him took my papers back for which I had already submitted FIR to the local police station and got the duplicate papers from RTO. Now I am feeling fully to be cheated by Maruti Staff as I did not proper answere when I contacted the service station and got the call after four moonths and had to give Rs.100 to him. I,therefore,request you to please take proper action and suggest me as I want to file a legal case against Maruti Service Centre for my mental distress. You call contact me on my cell 09839315323

This is a copy of email I sent to Maruti

Re : Unsatisfied customer & deteriorating customer service

This is to inform you that I have got my third service done from Magic Auto, A-93, mayapuri Industrial Area, New Delhi, Invoice no Jc0710742 on 28.09.2007 under the supervision of your supervisor Mr. Lakshaman..

At the time of the service following problems were told and they were accepted by Mr. Laksaman
1. The is take jerks when we put it in first gear and drive in first gear
2. There was a sound from the right axel ( This is the second time problem it exsist at the time of second service also
3. Body sound, and the door sound.
4. Cleaning
5. Break problem
6. All lights checking

Most of the things remained as it is which I will describe you one by one

1. The car still jerks when drive in the 1st gear
2. At the last service the right axel was changed due to the same problem, again the axel has been changed and we have been charged for this service. even though the car is in the guarantee period.
3. The driver seat door is still giving sound
4. The driver seat door has big black impressions of hands and the roof is black with dust it looks as if the car has not been washed.
5. At the time of break there is a choo- Choo noise.
6. The tail light right hand lamps not working

So I want to ask the manager / owners of magic that I have paid 3200 for my service, and had not said no to any of the items which was asked to put in my car by Mr. Lakashman then why the service was not done properly. It looks as if you have to many cars so you cant look for the quality.

I called up Mr. Lakashman at 9 pm on 28th Sep, 30 min after the hand over of car. At that time he didn’t picked up his phone but his friend picked up and told me that he is driving. So I left the massage and ask him to call back. But he never did that then I again I called him on 29th to give him the feedback and told him that all the problems existed as it is as they were at the time of giving the car before service.
He was very rude while talking to me at that time. I am sorry to say that your customer service is deteriorating.

I am very sorry to say that this is a very bad performance and I am not satisfied with your services.

I have booked a Maruti Swift on May 17th 2007. The dealer with whom i booked is Vitesse. They said the delivery of the car will take 3-4 weeks when i booked the car.

It has been 8 weeks now and Vitesse is only postponing the date of delivery each time i call them.
Unfortunately my EMI has started on July 01 2007. The bank is Citibank who has provided the loan. I want to take this matter up very seriously but i don't know who is to be blamed here. Is it Maruti??? Vitesse??? or Citibank???

Even in house loans, the bank does not start the EMI till the possession of the house has been given by the builder. Then why is it that my EMI has been taken even without any signs of the car???