My car Maruri OMNI WB - 02 G - 9252, 1998 model.

This car was given for Paid Service (Express) against Job Order No. 004255 on May 10, 2009, at your authorised Service centre DIAL AUTOMOBILES in Chetla, Kolkata, with the specific remarks of 'Underbody noise'.
The car was serviced against invoice no 019840 dated May 10, 2009 for Rs 1973.00.
However, no improvement was noticed in the under body noise.
I had expressed my dissatisfaction in the prescribed format of Maruti Udyog Ltd..
I am a resident of 623 'O' Block, New Alipore, Kolkata-700053, but Monday to Saturday my work takes me to Haldia, where I am a Consultant to a Japanese firm, M/s Toyo Engineering India Ltd engaged in the expansion project of Haldia Petrochemicals Ltd.
Mr. Ronen Nandy, MD of DIAL rang me up to say that the defects shall be rectified and accordingly he took the responsibility of collecting the car from my garage on Nov 10, 2009.
However, while taking out the car, the authorised driven damaged the rear wheel cover, which Mr. Nandy promised to replace.
The car was delivered the next day but on checking next Sunday i.e. today, I find that the noise int he cross bearing is still there and has worsened.

The matter may please be dealt with accordingly from your level and the problem alleviated.

Sujit Ganguly
09433037456